Senior Consumer Rights

Senior Consumer Protections

Last Updated: November 2024

Our Commitment to Senior Consumers

Cauldron Insurance Agency is committed to protecting senior consumers (age 65 and older) from unsuitable insurance sales and financial exploitation. We adhere to strict standards when working with senior clients.

Suitability Standards

When recommending insurance products to seniors, our agents must:

• Assess the client's financial situation, including income, assets, and debts
• Understand the client's insurance needs and objectives
• Evaluate the client's risk tolerance
• Consider the client's liquidity needs
• Ensure the product is suitable for the client's age and circumstances

Additional Protections for Seniors

Free Look Period

Senior consumers have an extended free look period to review their policy and receive a full refund if the policy does not meet their needs.

Right to Have a Family Member Present

You have the right to have a family member, trusted friend, or advisor present during any sales presentation or meeting.

Clear Explanations

Our agents are trained to provide clear, simple explanations of insurance products and to avoid using confusing jargon.

No High-Pressure Sales

We prohibit high-pressure sales tactics. Our agents must give you adequate time to make informed decisions.

Warning Signs of Insurance Fraud

Be cautious if someone:

• Pressures you to buy immediately
• Asks you to pay in cash or make checks payable to an individual
• Suggests you cancel existing coverage without reviewing your situation
• Makes unrealistic promises about returns or benefits
• Discourages you from talking to family members

Reporting Concerns

If you believe you or a loved one has been a victim of insurance fraud or unsuitable sales practices, please report it immediately:

• Call us: (555) 123-4567
• Email: seniorprotection@cauldroninsurance.com
• Contact your state insurance department
• Report to local law enforcement if you suspect fraud

Resources for Seniors

• State Health Insurance Assistance Program (SHIP)
• National Elder Fraud Hotline: 1-833-FRAUD-11
• Your state's Department of Insurance

Questions

For questions about our senior consumer protection policies:

Cauldron Insurance Agency
Email: seniorprotection@cauldroninsurance.com
Phone: (555) 123-4567